To cut consumer cases, govt eye on system akin to Lok Adalats | India News


NEW DELHI: The consumer affairs ministry is planning to have a Lok Adalat-type system to reduce the large number of pending consumer complaints in district and state consumer commissions, which currently stands at around 5. 8 lakh.
“We are taking multipronged approach for faster disposal of consumer complaints. We have identified pending complaints across 34 sectors such as insurance, banking and housing. Now we have a targeted approach. Since insurance and baking sectors are mostly government companies, so we are planning Lok Adalats and camps to try resolving complaints quickly. ,” said Union consumer affairs secretary Rohit Kumar Singh.
He said the National Consumer Helpline (NCH) run by the ministry is also helping resolve cases at pre-litigation stages. Additional secretary and chief commissioner of central consumer protection authority, Nidhi Khare said currently 653 firms are on NCH board for quick resolution of complaints. “We are approaching another 90 firms to be on the platform and once they are on board resolution of complaints will be more,” she said.
According to NCH data, only e-commerce companies now account for nearly 50% share of complaints with the helpline compared to barely 8% in 2019. She said, NCH is becoming an effective platform to resolve complaints.


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